Shipping Policy

Placing an order with is easy!
We offer several different shipping methods. The method that you choose determines how quickly your item will arrive. The choices available depend on the item(s) you purchased and the shipping destination. Each shipping method has its own restrictions and charges that will be applied to your order.

Available Shipping Methods 

During checkout, you have the opportunity to select your shipping method. Not every shipping method is available for all items. This is determined by several factors such as shipping destination(s) and size and weight of your item(s). Your order will default to standard shipping however you may choose a different method simply by selecting from the options displayed.

For UK Only:

1. Standard Shipping: 2-4 business days
2. Priority Shipping: 2-3 business days
3. Expedited Shipping: 1 business day

Expedited delivery means orders should be delivered the day after dispatch, orders placed over the weekend with Royal Mail Guaranteed by 1pm should arrive on Tuesday.

Note: The actual delivery date range depends on the location you are in.  In order to determine the estimated receipt date of your items and make the appropriate selection for your needs, please carefully review the Availability section during the checkout process. When selecting ship method, you will be presented with a date range based upon your selection, which provides you with an expected timeframe for the arrival of your items.

Pre-Order Shipping

Pre-Order items are shipped directly to you once the stated release date arrives and you will be notified of your order status via email. You will not be charged for any item until it is shipped to you. Expected shipment time for each pre-order item will be shown in your cart specifying when an item is expected to leave the warehouse, not when it will arrive at its final shipping destination.
Note: Delivery times for pre-order items are based upon the manufacturer's release dates.

Shipping Costs

Shipping costs are determined by:
Free Shipping eligibility: Eligible items ship FREE if the value of all eligible items in your basket meets or exceeds the free shipping promotional threshold however, surcharges may apply for oversized items.
The destination of your item(s): Destinations outside the UK may incur higher shipping costs.
The shipping method you select: You will be prompted to pick your shipping option during checkout (Standard or Expedited).
The size and weight of your item: Some heavy and/or oversized items may incur a surcharge.

Order Tracking

You will receive a ship confirmation email that will contain your tracking number for your order. Please note that if you placed an order for multiple items, those items may ship separately and result in multiple tracking numbers. Not all tracking numbers will show movement immediately. It is possible that while the order has left our facility, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system.
Orders placed on the may be delivered by one of several different carriers and shipping methods, therefore, tracking availability may vary depending on:
1) Product(s)
2) Shipping Carriers
3) Shipping Methods
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, "Order Status/Tracking" on the will not offer tracking information, but will still offer order status and other details.

International Shipping

We're pleased to now ship to more than 175 countries.
Products eligible for international shipping may vary depending on the delivery address for your order. At checkout, once you have entered a valid international shipping address, the shopping cart will update with shipping cost, delivery estimate.  Please note that prices are shown and charged in U.S. dollars.
Shipping rates will vary based on order size, weight, and destination. Shipping cost for your order will be calculated at checkout. Oversized or bulky items may need to be separated into multiple shipments. Estimated delivery times will also be provided at checkout.
Your packages may be subject to the customs fees and import duties of the country to which your order ships.

Customs and VAT

International orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Kubehangen has no control over these charges, nor can Kubehangen predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Returns & Replacements: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise. Shipping carriers will assist you in recovering your taxes and duties for a fee. Please contact shipping carriers directly to initiate this service.
Privacy: Your privacy is important to us. We strive to exceed your expectations for privacy. Cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.