Help

Bulk Purchase Discounts

Buying in bulk means saving at Kubehangen.  If you buy in bulk for any products you find at our store and want to get a great deal of pricing, you have come to a right place.  We'd like to reward you with a discount for buying in bulk.

Please feel free to contact us.

After approval, you will be able to use your account immediately and get discount offers.

 

Kubehangen Coupons

We issue coupons regularly and we do this is to provide a saving opportunity for people who are looking for products on our store. Our coupons are classified in several types such as Buy-1-Get-1-Free, 5%-Discount-Off, 15%-Discount-Off, 25%-Discount-Off, Free-Standard-Shipping, Free-Expedited-Shipping...etc. You may find it on our site periodically and we often provide coupons during holiday shopping seasons including Thanksgiving, Xmas Holiday, Easter Holidays as well as some special shopping seasons such as Summer Holidays and Black Friday. Just stay turned at our site and find the great deals!

 

Here is how it works
Using coupons at Kubehangen.co.uk is incredibly simply.  Just enter the coupon code during the checkout progress and you may get the deals instantly. You do NOT need to do any coupon mailing which often asks customers to print out a hard-copy coupon and mail to a specify address and wait forever.  Absolutely not!  At Kubehangen, simply enter the coupon code online and you can find the great savings!

Still have some questions? Just feel free to contact us and our customer service representatives are love to provide any details you may have. 


Here is the condition:

  • Be a valid coupon issued by Kubehangen
  • Coupons must not be expired
  • Be the exact product that we sell
  • One coupon per specific product purchase

Should you have any questions or concerns, please contact us.

 

Payment Options

Credit cards accepted:

  • MasterCard
  • Visa
  • American Express
  • Discover


Other forms of payment:

  • PayPal
  • Bank Wire Transfer Kubehangen.co.uk
  • Western Union


We do not accept the following forms of payment:

  • CODs
  • Personal Checks
  • Layaway Plans


Important Payment Information
For security reason, your billing name, address and phone number must match the information that appears on your credit card monthly billing statement. We reserve the right to cancel any order that does not match these criteria.

 


Authorization Process and Holds on Credit and Debit Cards
Before your item(s) is shipped, your debit or credit card statement may show what looks like a charge to your account - This is known as an "authorization hold" and is placed on your account by your financial institution to make sure funds are available once your order ships. While you have not been charged, this hold does lower your available balance and typically lasts 3-7 days, depending on the policy of your financial institution.

  • Your credit or debit card will not be charged until your item(s) is shipped, at which time we will email you tracking information.
  • If an order is canceled, the authorization hold will expire in accordance with the terms of your financial institution.
  • If you used a Gift Card to pay for your order, you may not receive credit back for a time period of up to 3 to 5 business days. You will receive an email confirming credit back to your ORIGINAL card once we are able to reissue credit.
  • Please see below for general guidelines on credit/debit card holds for most major financial institutions.

General Guidelines for Authorization Holds based upon financial institutions
Regular Orders = Authorization Holds occur at the time the order is placed and will typically drop once the order is shipped.

Presell Orders = Since the expected ship date is typically longer than non-presell orders, your card may be reauthorized prior to shipping to ensure the funds are held.

Cancelled Orders = Timelines for authorization holds vary based on financial institutions policies.

General guidelines for typical lengths of holds*:

  • American Express: 7 days
  • Visa: 3 to 5 days
  • MasterCard: 3 to 5 days
  • Discover: 10 days

*Typical length of hold is an estimate and not a guaranteed timeframe.

 

Price Match

If you find a lower price for the same product online, please let us know and we'll try to beat their price.

Here are the guidelines:

  • Items purchased must be identical to the items advertised (e.g., brand, size or/and color).

 

Be sure to understand that we will not match prices for competitors':

  • Category-wide or storewide discounts
  • Buy One Get One with purchase offers
  • Gift with purchase offers
  • Percentage (%) off discounts
  • Out-of-stock or limited quantity items
  • Door buster items
  • Coupons
  • Advertisements and websites with typographical pricing errors
  • Printed advertisements for Thursday, 11/24/16 or Black Friday, 11/25/16
  • Online prices for the week of Black Friday beginning Sunday, 11/20/16, through Cyber Monday, 11/28/16
  • Online pricing that is limited to one day or less (e.g. one day deal, 6-hour sale, evening sale)
  • Online "marketplace" pricing (i.e. pricing from a 3rd party selling products via a competitor site)
  • Clearance, closeout, damaged product, used, refurbished, open packages or liquidation sales
  • Competitor shipping charges will be calculated and factored in the cost of online prices.
  • We will not match typographical pricing errors in advertisements or on our websites.

 

Return Policy

Easy 30-Day Returns Policy
We care about your satisfaction. That's why returns to Kubehangen are fast & easy! If you are dissatisfied with your purchase for any reason, you may return it to Kubehangen within 30 days of the purchase date, subject to the conditions and exclusions below:

 

Eligibility Conditions
Please read conditions below. If all conditions are not met, Kubehangen reserves the right to refuse the return or to charge a minimum 15% restocking fee.

  • All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories.
  • Kubehangen is not responsible for personal data or items left in returned merchandise.
  • Kubehangen is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
  • Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

 

Final Sale & Nonreturnable Items

  • Unwrapped TVs, combos and monitors 37" and larger
  • Unwrapped/opened computers and computer software
  • Electronic software downloads
  • Unwrapped consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
  • Any computers built or modified by Kubehangen to customer's specifications
  • Special order merchandise or any item indicated on the website as nonreturnable
  • Underwater equipment that has been submerged
  • Unwrapped educational tapes and books
  • Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model

 

Exchanges
Please allow 3-5 business days for mail-in exchanges to be processed.

 

Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase.

 

Return Instructions

STEP 1
REQUEST AN RMA NUMBER (Return Merchandise Authorization)

You will receive your return instructions.

When you receive your RMA, you will have options as to how to receive your refund:

  1. Credit back to your Original Payment Method
  2. Store Credit


STEP 2
PACK YOUR ITEM

  • Place your item in the original manufacturer's packaging.
  • Place the original package into a shipping carton.
  • Please do not place stickers or shipping labels on the original manufacturer's package.


STEP 3
SHIP YOUR ITEM

  • The RMA number must be clearly written on the outer box.
  • Print the label you received in the email and tape it to the carton.
  • We recommend you ship via insured shipping service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

We will take care of the rest for you! Once our Returns Department has received and inspected your return, your refund or exchange will be issued.

 

Green Policy

Our footprint and our story
We are always working to improve the recycling materials and how its impact on our environment.  Back to 1999, our team started to use 50% recycling materials for local shipments.  Today, 80% recycling materials are used in most shipments worldwide.  We ship to most countries worldwide and you can find our footprint when you receive our packages. 


Human beings and our environment
In fact, there are so many ways to become more sustainable.  Human beings are all creatures of habit, and very often changing our behavior takes time.  This becomes more easy if you can do it step-by-step. We believe small steps are the key, and once you find how easy each is, you will be surprised how quickly you can make a positive difference in protecting our environment for your family and your planet, and most importantly for our next generation.

 

Contact Us

If you have any questions or concerns, we love to hear from you!

Whether you have questions about products, services, business enquiries...etc, please feel free to contact us.